Refund, Returns and Cancellation Policy
Refund, returns and cancellation policy
The majority of our range is handmade using ancient techniques and organic materials such as reclaimed wood and teak or are often antique items. This means our products generally have imperfections in their finish, texture and colouring. This is truly the beauty of an antique, recycled or handmade item and we will not accept these as faults of the product and a refund on any such item may not be approved due to natural imperfections.
Returns, refunds and exchanges
We offer flexibility with your purchases but ask that you choose your items carefully or you contact us prior to placing your order to discuss any requirements or discuss in more detail.
If for any reason you are not completely satisfied with your online or in store purchase, you may return the product to us in it's original "new and unused" condition within 7 days of receiving the goods. New and unused means, all original tags attached and items unused and unsoiled. Proof of purchase will also be required. 55Parrots reserves the rights to refuse a product that we consider does not meet these requirements.
Original shipping and freight charges are non-refundable for change of mind and you will be responsible for paying for your own shipping costs to return an item. Please take special care with packaging an item to return it to us to ensure it is returned in its original condition.
All returns and exchanges must be posted to:
55 Parrots
Unit10 177 Princes Highway
HELENSBURGH NSW 2508
Refunds (if applicable)
Once your return is received and inspected, we will
1.Send you an email to notify you that we have received your returned item.
2. Notify you of the approval or rejection of your refund or exchange with 4 days of receiving the return into our office.
3. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. If an exchange is applicable we will be in contact to discuss your exchange options.
Late or missing refunds (if applicable)
Refunds can take up to 10 days to appear in your bank account. If you refund is not received, please contact us by telephone or email at hello@55parrots.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and will be notified of your return,
Damaged and Faulty Goods - Refund Policy
All goods are inspected prior to packing your item, so all care is taken to ensure your item is in a perfect condition. It is the buyers' responsibility to inspect the goods within 48 hours of delivery. We must be notified in writing or by phone of any damages upon receipt of goods within 48 hours of delivery, including proof of damages during this period. Proof of Damage or faulty goods may be required to assist with our quality control of products. This may be in a form of a photograph or return of the goods to enable us to determine the best option being refund or exchange of the damaged product.
Pre Order and Cancellations-
Pre ordering of items is encouraged and all pre orders will require a minimum 50% deposit. This deposit is non-refundable. If you do change your mind before your item arrives, we need you to do this within 7 days of your order being placed and a credit note will then be issued.
Commissioned and custom made items-
We are happy to offer the option for specific colour combinations in our furniture items: eg Leather colours and options of woven or flat leather but ultimately the buyer has the responsibility to ensure all made to order and customised items are what they are after. We do not offer a refund for made to order and customised items due to change of mind.
Damaged Items
We take great care in packaging your goods safely. In the unfortunate event that your items are damaged in transit please contact us immediately by phone or in writing at hello@55parrots.com.